Frequently Asked Questions

Frequently Asked Questions

Q.What are the benefits of breastfeeding?

A.Breast milk truly is the best choice for providing your child with all the essential nutrients, hydration and protective factors your child needs to grow and thrive. It also has benefits for mum, including convenience, strengthening the bond with their baby and potentially helping with post-partum weight loss.

Q.How should my baby and I transition from the formula we currently use to Biostime Nutrition?

A.To give your baby/child the smoothest transition from their current formula/Toddler Milk Drink to Biostime SN-2 BIO PLUS™ Range, it is best to introduce our formula/toddler milk drink gradually. This is to ensure your baby’s baby’s/child’s tiny tummy tolerates the change and that they have a chance to get used to the smooth, milky taste. For more information, we recommend consulting a qualified healthcare professional such as your GP or dietitian.

Q.Is this product suitable for my child with allergies?

A.Children with allergies require specialised formula depending on their specific requirements. Biostime SN-2 BIO PLUS™ currently does not offer a specialist range for infants with allergies. We always recommend reading the label prior to use. For more information, we recommend speaking to a qualified healthcare professional such as a GP or a dietitian.

Q.Is the protein in your formula hydrolysed?

A.The protein in our formula is not fully hydrolysed and therefore is not appropriate for infants with allergies or inborn errors of metabolism.

Q.Is it normal that my baby has constipation when switching to a Biostime Nutrition product?

A.A baby’s tummy can be sensitive to changes in their environment and diet. There may be a reaction that indicate your baby is not tolerating the sudden change in their diet. When introducing a new formula, you can help your little one adapt by doing so gradually. This will give their digestive system time to process and get used to the new formulation. For more information specific to your child, we recommend speaking to a qualified health care professional such as a GP or a dietitian.

Q.When I mix the powder, I notice that it doesn’t mix well and a bit lumpy, what should I do?

A.Sometimes lumpy formula can happen, and this is normal. To help in avoiding it, place the water in the bottle first, then add the first scoop of the formula and shake the bottle until it’s well incorporated. Add subsequent scoops of formula and shake the bottle after each scoop until you have combined the maximum amount of scoops for the amount of water as recommended on the tin. By blending and shaking each scoop, there is less formula to combine each time and makes it easier to rid the ingredients of any lumps.

Q.Why are we not allowed to use hot water to dilute Biostime SN-2 BIO PLUS products?

A.Biostime SN-2 BIO PLUS™ products contains probiotic: B infants M 63. To avoid destroying the good bacteria, please use cooled boiled water, that has cooled to 40º C or less in temperature. When using infant formula always prepare following the instructions on the tin or as advised by a qualified healthcare professional as unnecessary or improper use can affect the health of your baby.

Q.Is it alright if I give my baby more or less scoops of formula than indicated on the tin?

A.The feeding guide on the back of Biostime SN-2 BIO PLUS™ tin should be followed. We advise you to consult with your qualified healthcare professional such as your GP or a Dietitian if you are unsure about your child's requirements. When using infant formula always prepare following the instructions on the tin or as advised by a qualified healthcare professional as unnecessary or improper use can affect the health of your baby.

Q.Who is Biostime Nutrition- credentials of company

A.Biostime Nutrition is a global brand selling within Europe and Asia, with a long-standing reputation in paediatric nutrition. Biostime Nutrition has recently launched with the SN-2 BIO PLUS range of infant formula products and toddler milk drinks in Australia and New Zealand, as well as high quality infant probiotics available in Australia. Biostime Nutrition aims to be a leader in paediatric nutrition, focusing on bringing together elements of science and nature with an uncompromising commitment to quality. Biostime Nutrition continues to support innovation through the research and development of dairy products.

Q.International shipping from D2C

A.Unfortunately, we don’t currently offer international shipping on our website.

Q.As parents, we have allergies to some ingredients. How will we know if specific Biostime Nutrition products will be suitable for our baby?

A.Biostime Nutrition follows the requirements of Foods Standards Australia & New Zealand (FSANZ) for the SN-2 BIO PLUS range & the Therapeutic Goods Administration (TGA) for the probiotic range. In every tin of Biostime SN-2 BIO PLUS™ and every label of probiotics, there is an allergy warning which provides details of common allergens that the product may contain. If there are specific ingredients you would like to know about, please do not hesitate to contact us. We also advise parents to consult a qualified healthcare professional to discuss your particular allergies and the options best suited for your little one.

Q.Requesting product samples

A.We wish to inform you that unfortunately, at this stage, we do not have any product samples available. We would also like to advise due to the MAIF agreement (Australian Regulations) we would be unable to provide samples directly to customers for Biostime SN-2 BIO PLUS Premium Organic/ Ultra Goat Infant and Follow on formula products (0-6 months, 6-12 months), in this instance we would advise our customers with infants under 12 months of age needing to assess our products, to visit their Primary Healthcare Practitioner like their GP or Paediatrician who should be able to assist.

Q.What are the regulations around promoting Infant Milk Formula products?

A.Biostime Nutrition is a paediatric nutrition brand with a range of products, including probiotics, toddler milk drinks and infant formula products, available in Australia and globally. Biostime Nutrition (as part of the H&H group) is a member of the Infant Nutrition Council and signatory to the Marketing in Australia of Infant Formulas Agreement (MAIF Agreement), which is Australia’s response to the World Health Organisation’s International Code of Marketing of Breast-milk Substitutes. We ensure that all marketing materials and distribution complies with the MAIF agreement, in order to protect and promote breastfeeding and to ensure the proper use of breast milk substitutes, when they are necessary, on the basis of adequate information. This includes only promoting our probiotics and toddler milk drinks to the general public and providing education on our range of products to Healthcare Professionals. Biostime Nutrition exists to help support parents in making the best choices; and we acknowledge breastfeeding is best for babies as it provides the optimal balance of nutrition and protection.

Q.Where can I buy Biostime SN-2 BIO PLUS Premium Organic Range?

A.Available online at www.biostimenutrition.com.au, as well as selected Coles, Woolworths and Chemist Warehouse. Please see our store locator online for your nearest store.

Q.Where can I buy Biostime SN-2 BIO PLUS Ultra Goat Range?

A.Available online at www.biostimenutrition.com.au and selected Woolworths stores.

Q.Where can i buy Biostime Infant Probiotics with Vitamin D?

A.Available online at www.biostimenutrition.com.au and selected Chemist Warehouse stores. Please see our store locator online for your nearest store

Q.Are your products available online?

A.Unfortunately at this point in time, our Biostime Nutrition range is not available online in New Zealand.

Q.As parents, we have allergies to some ingredients. How will we known if specific Biostime Nutrition products will be suitable for our baby?

A.Biostime Nutrition follows the requirements of Foods Standards Australia & New Zealand (FSANZ) for the SN-2 BIO PLUS range & the Therapeutic Goods Administration (TGA) for the probiotic range. In every tin of Biostime SN-2 BIO PLUS™ and every label of probiotics, there is an allergy warning which provides details of common allergens that the product may contain. If there are specific ingredients you would like to know about, please do not hesitate to contact us. We also advise parents to consult a qualified healthcare professional to discuss your particular allergies and the options best suited for your little one.

Q.Requesting product Samples

A.We wish to inform you that unfortunately, at this stage, we do not have any product samples available. We would also like to advise due to the New Zealand Code of Practice for the Marketing of Infant Formula we would be unable to provide samples directly to customers for Biostime SN-2 BIO PLUS Premium Organic/ Ultra Goat infant and follow on formula products (0-6 months, 6-12 months), in this instance we would advise our customers with infants under 12 months of age needing to assess our products, to visit their Primary Healthcare Practitioner like their GP or Paediatrician who should be able to assist.

Q.What are the regulations around promoting Infant Milk Formula Products?

A.Biostime Nutrition is a paediatric nutrition brand with a range of products, including probiotics, toddler milk drinks and infant formula products, available in New Zealand and globally. Biostime Nutrition (as part of the H&H group) is a member of the Infant Nutrition Council which implements the New Zealand Code of Practice for the Marketing of Infant Formula which is New Zealand's response to the World Health Organisation’s International Code of Marketing of Breast-milk Substitutes. We ensure that all marketing materials and distribution complies with the New Zealand Code of Practice for the Marketing of Infant Formula in order to protect and promote breastfeeding and to ensure the proper use of breast milk substitutes, when they are necessary, on the basis of adequate information. This includes only promoting our probiotics and toddler milk drinks to the general public and providing education on our range of products to Healthcare Professionals. Biostime Nutrition exists to help support parents in making the best choices; and we acknowledge breastfeeding is best for babies as it provides the optimal balance of nutrition and protection.

Q.Where can I buy Biostime SN-2 BIO PLUS range?